Error - the remote server returned an error: (401) Unauthorized

Created by Matt Graham, Modified on Wed, 3 Sep at 2:48 PM by Matt Graham

PROBLEM

When trying to run various processes within Query & Analysis the following error is appearing:

SOLUTION

PLEASE ENSURE ALL open instances of Excel on your machine are closed before proceeding with the following:

1) Please download the Excel Addin Client installer from the following directory on your network: https://ennisstprd-sun-qa01.cloud.infor.com/Infor.DataLink/ExcelAddinClientInstaller/EvolveClientSetup.zip

2) Once downloaded (PLEASE NOTE: you might require assistance from your internal IT Department with this step) please unZIP the file, and ensure you right click the Setup_QandA.exe file, then select 'Run as Administrator' as shown below:

3) Once the EXE/Program file lauches you should have the option to 'Repair' your current install (as shown in the image below) - please select this option and let the Repair Installation complete:

4) Once the process has completed please try launching Excel and log into Q&A, then try running the process or report you were previously running when receiving the error.

Please do then let me know if this corrects the issue, or if you continue to experience further problems.